Hey!

Thanks for asking, I think transparency around infrastructure is important.

This instance is hosted on equipment that we own, located in a local data center in Montreal, Canada. Backups are stored within the same facility; however, the backup hardware itself is not currently owned by us. Our S3 storage is hosted in a separate Montreal data center also on equipment that we do not own or control.

Our long-term objective is to operate our own dedicated backup infrastructure and S3 storage environment. However, the significant increase in RAM costs has temporarily delayed that rollout. Someone recently donated a few new servers however they were stripped of ram beforehand.

It’s also worth noting that we are currently using Cloudflare, but my plan to align with the broader Fedecan infrastructure strategy and transition to Deflect.ca in the future.

We have not upgraded yet but will be pushing the update this week.

Hey all,

I am very well aware of the slowness and timeouts that people are experiencing. I’m working on getting a few upgrade put into place to bring things back to where they need to be. Thanks for the patience!

Hi @kertain@sh.itjust.works

I plan on making a post to share all this information and more in the following weeks.

Thank you for your thoughtfulness and consideration!

I’ve been considering running it in parallel to a lemmy instance but it comes down to a few things:

• What do we call it?
• We would need more Admins to help with the moderation
• Extra server resources (which we have enough of for now and I don’t have problems getting more of!)

This issue appears to have been fixed. Can anyone confirm whether they are still having any problems?

Hey all, I’m travelling at the moment but have been in discussions with the other admins about this issue. I return Friday oct 31st and will schedule to get us upgraded to 0.19.13 shortly after. I won’t be giving the typical 5 day official notice to not create any extra delays. The upgrade to 0.19.13 is minor and shouldn’t take us too long to run. Thank you for being patient.

Hi there,

We are not blocking any IP ranges. The server has had an increase in traffic over the last few months. I’m in the process of identifying new hardware to buy to make things speedy again.

I have cycled the services to see if that helps.

Let me know if things get better for you.

Yes, this will not change. The /c/Agora will continue to be a platform for members to use to shape this instance.

Our Terms of Service will be likely be reviewed in the future, but our core philosophy of “don’t get us in trouble” will stay the same. We’ve always believed that the actions of a few shouldn’t negatively impact the experience for everyone else—and that belief still stands.

When it comes to defederation, we handle it on a case-by-case basis. We only consider it under very specific circumstances, or if there’s a clear mandate from the community. For example, we may choose to defederate from an instance if it’s causing harm or violating our rules, especially if their admin team is unresponsive or unreachable.

Whenever we do take such action, we usually start a discussion with the community to keep everyone informed. In fact, this has happened recently—you can read more about it here.

I’ve went ahead and updated and applied the update to our configuration files. This issue should be sorted now.

Thanks!

Thanks for bringing this to my attention.

I found that there were some changes to the nginx.conf file which can be seen here

it does look like its fixed in the 19.10 version of lemmy. I’ll do another deep dive later tonight to see if we can just update the nginx configuration without upgrading to 19.10 and if its the case will schedule another small maintenance window this week to get it pushed out.

Thank you

sh.itjust.works

Give that link a try again otherwise as @InEnduringGrowStrong@sh.itjust.works mentioned send us a PM with your account and we’ll manually verify it.

Thanks

Hey there! I’m sorry that you didn’t receive the activation email. Can I ask how long ago this was? I recently changed our email provider and want to make sure it wasn’t after the fact. Thanks!

Hey!

Everything has been reviewed and we’re good to move over the 19.9. I’ll be posting an announcement in the coming days to give everyone a heads up. I’m aiming towards the end of this week.

I want to say that I’ve been blown away by the amount of support that’s I’ve received in the last 24 hours. You all have left me speechless. Thank you everyone who have donated and those who couldn’t, know that being a good member of this community already more than I could ask for. Thank you!

Hey there, I considered this at first but my understanding with tesseract is that this would mean we’d be proxying account credentials/tokens of other instances. I’m comfortable in doing this for our own instance but it doesn’t feel I’d be a responsible human to enable it for other instances. If there was a way to be more transparent to users using it for external instances I’d reconsider. I’m open to any feedback.

edit: typo

Absolutely. This is exactly why It’s important that we get a donation strategy put into place sooner rather than later.

This is odd. I did not upgrade pictrs (the service responsible for image hosting). There may have been an error for some specific tables rows during the database migrates. Another possibility could have been an error during the schema update that I believe the new version had to go through.

Would you be able to DM me links to other posts that you come across with broken images? I will look to see if I can identify any common trends that could tell us more.

Thank you

We sure are!