For myself, I know that some Kirkland Signature products didn’t delivery the quality hopes I had from the beginning of my relationship with Costco, however in the last couple of years, that number of products seems to have increased, for example, added sugars and/or sweeteners to pet treats (and I’ve never been pleased with the couple of times I tried the coffees, but have enjoyed great taste and prices of other coffees they carry).
Then there are random overcharges I have had to call and correct for a couple of instances. Yesterday I was feeling not great about what I spent, although the items were necessary, and got a notification that my charge had been updated by about $13 less than checkout charged, but by the time I went to bed. I had the notice my card was trying to charge that same amount. No biggie, just a rollercoaster experience.
Finally, I just learned today that express shipping items are not fulfilled at regular fulfillment centers, so a product I ordered before the required noon on Thursday and paid an additional $3 for delivery will likely arrive with the rest of my packages that weren’t express delivery and didn’t cost extra to fulfill.
Has anyone else experienced a decline in products you’d come to trust from the brand, shipping and payment experiences?
I’ve not had any particular issues with Costco that warranted more than a shrug. I agree their Kirkland coffee is nothing special, but it’s not the worst. The rest of the Kirkland branded products have been quite good though, and they make up a bulk of our orders. Costcos shipping expectations are confusing though, and I’m never sure what exact day to expect things until I get the email ship confirmations. Same with their App and ordering process - really took some time to figure out the finer details. But at the end of the day, I place order and things arrive in a few days, and I never give any of it a second thought. There’s room for improvement for sure, but the product quality hasn’t recently declined in my recent experience.
Hmmm, maybe it’s just the odd items I don’t buy on a regular enough basis so that I do notice a decline, or a more permissive environment for business right now, due to economic and political climate.
Please share any helpful details with charges, shipping, and app, cosmic Costco contemplater! Tyia.